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HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

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RE: Checking but nothing initiated

The issue here is on the device. I cannot tell what the issue is, but I can tell that the server is sending the right information.

The client made a request to see if Lotus Installer is up to date. The client currently has version 8.5.2.0 201008310112:
[01/10 17:12:58.686] FINE Thread-52 CN=First Last/OU=LW/OU=BV7/O=BGXXX TravelerServlet.printRequest#2205 Traveler: (CN=First Last/OU=LW/OU=BV7/O=BGXXX) checkForUpdate D->S (0b, 16ms, DeviceType: IBM_WM_6_SYNCML_CLIENT (120), Lotus Installer, 8.5.2.0 201008310112)

The server checks VersionInfo.txt and finds that there is an update for Lotus Installer (8.5.2.1 201011181900):
[01/10 17:12:58.686] FINE Thread-52 CN=First Last/OU=LW/OU=BV7/O=BGXXX[RaNd-6401266424266365305] TravelerServlet.printResponse#2331 Traveler: (CN=First Last/OU=LW/OU=BV7/O=BGXXX) checkForUpdate D<-S (88b, 16ms, 200rc, Lotus Installer, 8.5.2.1 201011181900)

What I cannot tell is what the device is doing with that information. It should start downloading it automatically and then asking to install OR it could ask before it downloads (depends on the device's settting in Lotus Mobile Installer (LMI) itself).

I do know that when you got into LMI and manually do a check for updates, it will do LMI first, and then Lotus Notes Traveler (LNT) after LMI either is up to date or has been updated to be up to date. It sounds like you are in the middle of that process.

To debug the client, we'll need the logs from the device. For that, you should create a problem report on the device and let it upload to the LNT server. The problem report will get both the Traveler and LMI logs.


Feedback response number RSSN8D4UPR created by ~Michelle Umapuloni on 01/14/2011

How does Lotus Mobile Installer cke... (~Joseph Brenize... 20.Dec.10)
. . Have the same question? (~Tate Xantumize... 22.Dec.10)
. . RE: How does Lotus Mobile Installer... (~Manny Ekrevero... 6.Jan.11)
. . . . Found the logs ... but what to look... (~Joseph Brenize... 10.Jan.11)
. . . . . . RE: Found the logs ... but what to ... (~Manny Ekrevero... 10.Jan.11)
. . . . . . . . Checking but nothing initiated (~Joseph Brenize... 14.Jan.11)
. . . . . . . . . . RE: Checking but nothing initiated (~Manny Ekrevero... 14.Jan.11)
. . . . . . . . . . . . Different behaviour after upgrading... (~Joseph Brenize... 16.Mar.11)
. . . . . . . . . . . . . . Re: Different behaviour after upgra... (~Manny Ekrevero... 16.Mar.11)




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